AppStack

Is an Internet connection required to use AppStack apps?

Yes, AppStack cloud-based apps require an internet connection to access the service. Offline storage of information is available for many cloud apps to allow your team to work offline and update later when they have network access. Please review the capabilities of each app to ensure it provides the offline features your team needs.

What is AppStack?

AppStack is Samsung’s business software marketplace for business owners, managers, and IT professionals. We help you find, subscribe to, and manage cloud apps for use on Samsung and third-party devices. AppStack gives your team easy access to the software you need to grow, whether you run a startup or an established company. Please review the Samsung AppStack Terms and Conditions for complete details.

Returns and Refunds

How to Return?

Samsung.com/us/business/ will accept return requests for purchases within the first 15 days of delivery. Click hereSamsung.com/us/business/ will accept return requests for purchases within the first 15 days of delivery. to log in to My Business Orders page and initiate a return. If your order is eligible for return within our policy timeline, a return button will be available next to your item below the Track your order button.

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After initiating your return, be sure to follow the instructions to ship your return back to Samsung. You will receive a notification to your e-mail address once we have confirmed receipt of your return. An additional e-mail will be sent once the return has been completed and a refund is sent to your original payment method.

What is your return policy?

Samsung.com/us/business/ will accept return requests for purchases within the first 15 days of delivery. Click hereSamsung.com/us/business/ will accept return requests for purchases within the first 15 days of delivery. to log in to My Orders page and initiate a return. If your order is eligible for return within our policy timeline, a return button will be available next to your item.

track order return image

 

Once an RMA has been issued, you have 15 days to return the items to ensure your refund is processed in a timely manner.

All merchandise returned to Samsung must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise. If the original packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected. The return address will vary based on product but will be included in the return label.

Exceptions to Return Policy
• If you wish to return a partial quantity of an item, you will not be able to update the return quantity through the My Business Orders page. Instead, please call Samsung Customer Service at 888-312-2070 to initiate the return.
• If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items must be returned together to get a full refund. If you wish to keep the promotional item you will be refunded the cost of the product minus the full value of the promotional item.