Your safety is our first priority. Important contact numbers are programmed into your room telephone and accessible through the Emergency section of your in-room TV at any time, day or night.
Hotel Contacts
- Front Desk (24 hours): dial 0 from any room phone
- Hotel Security: extension 5555
- Medical Assistance (hotel nurse): extension 5500
- Engineering / Maintenance: extension 7100
Local Emergency Services
- General Emergency (police, fire, ambulance): 112
- Police (non-emergency): +local 110
- Fire Department: +local 118
- Nearest Hospital — City Central Medical Centre: +local 555 8000 (ten-minute drive from hotel)
- Nearest Pharmacy — Riverside Pharmacy: +local 555 2200 (open until midnight, five-minute walk)
In-Room Safety
An evacuation plan is posted on the inside of your room door. Please take a moment to review it when you first arrive. In the event of an alarm, proceed calmly to the nearest stairwell — lifts are disabled during emergencies. Hotel staff are stationed at each floor landing to guide you to the assembly point in the main courtyard.
A first-aid kit and automated external defibrillator are located in every hallway utility alcove, clearly marked with illuminated signage.
If you require specific medical accommodations during your stay — refrigerated medication storage, mobility equipment, or allergy protocols — please inform the front desk at check-in so we can prepare your room accordingly.